Crystal Marshall Certified

From Assistant to Asset: Mastering the Art of Knowing Your Executive

We offer extensive training sessions centered on areas that all executive and personal assistants must master to add the most value to their boss and everyone they encounter. Being the gatekeeper in the forefront of a brand, an assistant must be equipped to best represent executives and talent through ongoing professional development training that focuses solely on making them better for a win-win benefit.

CourseBy Crystal Marshall

No More Travel Nightmares: How to Anticipate and Manage Every Detail

Those we support tend to travel a hefty amount, so we must be organized and ready to tackle unforeseen circumstances. Properly secured flights, cars, hotels, meals, etc. will make their experience much better. Achieving this level of hospitable and well-organized service makes you incredibly valuable.

CourseBy Crystal Marshall

Master Your Color-Coded Calendar: The Secret for Success (Part 1 of 2)

You must master the calendar. It is the saving grace for hiccups, early arrivals, overlapping meetings, cancellations, travel mishaps, and time zone mess-ups. A poorly run calendar can create disappointments, harsh conversations, and team discombobulations. You must know and check the schedule regularly to ensure everything is in sync.

CourseBy Crystal Marshall

Calendar Mastery Part 2 of 2: Managing Events, Travel, and Logistics Like a Pro

Be sure to complete Part 1 BEFORE embarking on Part 2. This calendar management section is so important to our positions, so we had to extend it to two parts. You must master the calendar. It is the saving grace for hiccups, early arrivals, overlapping meetings, cancellations, travel mishaps, and time zone mess-ups. A poorly run calendar can create disappointments, harsh conversations, and team discombobulations. You must know and check the schedule regularly to ensure everything is in sync.

CourseBy Crystal Marshall

Say It Right: How Elite Assistants Communicate with Impact and Grace

Effective written and verbal communication is necessary with your talent/executive, guests, clients, staff, vendors, etc. You will be intertwined with so many personalities through phone calls, emails, text messages and in-person interactions. Be kind and concise no matter the ordeal. It will enhance relationships and expand networks.

CourseBy Crystal Marshall

The Power of Organization Systems: How to Stay Ready and Reliable Every Time

When asked to retrieve, share or send information, we cannot be scrambling. We must be extremely organized and consistent with our systems, so we can provide anything on demand. Achieving this will help you remain calm no matter the request.

CourseBy Crystal Marshall

The Accountability Advantage: Mastering Follow Up and Follow Through

Tasks and communication slip through the cracks when you do not have intentional follow up and through routines. Everyone benefits when you develop the reputation of being the go-to person who actually responds via email, phone, and text in a timely manner. Recognizing that you are dependable and a person of your word brings ease to all stakeholders.

CourseBy Crystal Marshall

The Assistant’s Crisis Playbook: From Panic to Proactive Solutions

Problems and chaos are nearly inevitable no matter how prepared you may be. For this reason, you must think quickly and remain calm despite the crisis. Your talent/exec, clients and team will feed off your energy. Figure out how to avert the situation. Confidently make a sound decision. Remember the goal and adjust the plan.

CourseBy Crystal Marshall

From Chaos to Clarity: Mastering Expenses Like a Pro Executive/Personal Assistant

For many, the task of tracking and saving receipts to complete expenses is the least favorite part of an administrative supporter. Regardless, it still has to get done, so let’s be organized to make the monthly process easier. Remain organized throughout the month, and your expense reports won’t be a complete hassle every 30 days.

CourseBy Crystal Marshall

Behind the Scenes, Ahead of the Game: Event Planning Secrets for Elite Assistants

Events planning is not your job, but it is your responsibility. To ensure your talent/executives and their guests have an incredible experience, no matter the venue or circumstance, you must orchestrate all teams and guarantee that organization is in full effect. Preparation, proactive thinking, and quick solutions will be your best friends when it comes to the world of events.

CourseBy Crystal Marshall

The Career-Ready Resume: How to Write Resumes & Cover Letters That Open Doors

When asked, “What do you do?,” you must be equipped to articulate your skill sets, contributions, and successes in written and verbal form upon demand. You never know who you may be talking to that can advance your career experiences. Always be ready for the unknown. We owe it to ourselves to be prepared for options and opportunities.

CourseBy Crystal Marshall

Be Coachable: The Elite Assistant’s Guide to Growth and Success

No matter how excellent we become at our role, we must remember that we can always grow in other areas, too. As life learners, we must commit to gaining helpful knowledge as we continue being exposed to more levels and lifestyles throughout our journey. Actively listening, observing, and being open to constructive feedback will help you excel personally and professionally.

CourseBy Crystal Marshall